Shipping policy

All perishable and nonperishable items are shipped via UPS.
Shipments are only made within the 50 United States and the District of Columbia.

All packages shipped UPS are designated with a “shippers release” so that a signature is not required for delivery. However, it is up to the discretion of the UPS delivery person whether to leave the package or not. Thus, we highly recommend that someone be available to accept the shipment, particularly if the shipping location is an apartment complex or office building.

We cannot be held responsible for packages left at an address when someone is out-of-town. Please make sure the recipient will be home before submitting an order.

 

Due to the perishable nature of our products they are shipped nationwide within two (2) days via UPS.

 

Problems

Sometimes things happen, and we hope to make your experience positive. Should we cause a problem with your order, we will make it right. We will do everything we can, including bending over backwards and begging for forgiveness for problems caused by us. We are all human and make mistakes. If you made a mistake (216) 972-5130. We can always fix labels before 3:00 pm the day of shipment. Once they leave our facility, it is harder to fix problems and additional charges may apply.